Meet the Team

New Hope is more than doctors and nurses.
We’re caregivers who truly care.
Learn more below.


Managing Director

K. Rumi Shahzad

Rumi is a co-founder of New Hope Valley Assisted Living and Memory Care. He earned his Bachelor of Arts from Ohio Wesleyan University and his MBA in Policy Studies and Finance from the University of Chicago. After working for 15 years in investment banking & corporate strategy roles, Rumi founded New Hope Partners to meet the needs of seniors in their communities. He resides in Saginaw Township with his wife Jennifer and three children Alia, Amaya, and Jibran.

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Rumi founded New Hope as more than a facility for the aged it was developed to bring vitality and help give hope to those in need of assistance. At its core New Hope has been designed to create real communities in which its residents get to continue their purposeful and meaningful lives. It is this foundation that has led to New Hope receiving ratings in the top 1% of the nation for care. Recipients of the Top Rated Caring Star Community and Provider awards for 2014 and 2015 on Learn more here.

As the population of the world and the United States ages, patterns have started to emerge around what optimal aging looks like. As we know, there is no “right path” to aging that works for everyone. However, there are ingredients of success we can observe and learn from. This article highlights those ingredients.

The recognized concepts of human wellness include caring for our physical, emotional, social, intellectual and spiritual well-being. Nourishing these needs by taking a lifelong learning approach is a good starting point to optimal aging – that is, seeking ideas that stimulate and support our wellness needs. Lifelong learners open their senses to a vast array of outlets like music, poetry, dance and philosophy. The key is to dive into learning without allowing it to overwhelm you.

An optimal aging idea that cuts across cultures, religions and geographies is starting the day with an individual practice such as meditation, prayer, reading, movement or playing a musical instrument. These practices lead to a peaceful inner state. For some people, great ways to welcome a new day include deep breathing exercises, morning walks, and prayer.

K. Rumi Shahzad

Shannon Aldrich

Executive Director

Shannon Aldrich

Shannon first started her career in travel and tourism and then gravitated toward hospitality and hotel management, it was only when a relative asked her to join his team who owned and operated multiple memory care communities that she truly found her passion.  She has now been an Executive Director for over 26 years and enjoys everyday caring for seniors.  She delights in their storytelling, life experiences and vast knowledge.   You can learn something every day from them, and she continues to learn daily. 

Director of Community Relations

Lisa Cossettini

Lisa has been working with seniors and their families for more than 20 years.  Earning her Certified Dementia Practitioner license in 2022.  Educating herself in all aspects of the resources that are available for seniors in need. Lisa’s ability to get to the “needs” of the families and seniors that come to her and to assist them with those challenges is what she enjoys most. 

She loves her small town of Holly and enjoys the antique shops and great boutique stores.” Retail therapy is a thing”.  Lisa is a mom of a recent graduate of College for Creative Studies, and loves sharing his work with others. One proud mom!

Lisa Cossettini

Shannon Snapp

Director of Resident Care

Shannon Snapp

Shannon’s love for this line of services goes as far back as she can remember, always trying to be helpful to those in need of care. Shannon has a vast array of previous work experience. She started as a certified nurse assistant through a high school co-op program and went on to work at Lourdes Nursing Home in Waterford. From there she went on to work at Crittenton Hospital. During her time there she acquired two separate associate degrees from Oakland Community College. One as a surgical technologist and the other in nursing. She retired after 30 years of service at Crittenton Hospital. Geriatric nursing has always been her passion. She has worked in both assisted living and memory care settings for the past 4 years. The last 2 1/2 years she served as the Director of Nursing.

Dietary Services Manager

Denise Rivera

Denise’s love for food came from her Grandma who was a Chef. Denise was born in Detroit but raised in Puerto Rico where she lived with my Grandma. She moved back to Detroit and attended the Art Institute of Novi for a Culinary Arts Degree. She has worked for several large restaurants and even competed with Chef Carla Hall on Top Chef where she came in 3rd out of a hundred participants. When she discovered senior communities, she fell in love. When she say this IS my career that’s being modest, this IS her life! This is her happiness and her love language.

Denise Rivera

Susan Papcun

Memory Care Life Enrichment Director

Susan Papcun

Born in St. Louis Missouri and moved to Michigan in 1995.  Sue has been married to her loving, funny and very supportive husband for just over 25 years.  They have two children, son Austin who lives in Los Angeles, California and daughter Taylor who lives here locally. 

Sue began her professional career in the hospitality industry in hotel management.  She later moved into the senior care industry, which is her passion.  She has held positions ranging from management in a senior living facility to private elderly home care.  Her position at New Hope White Lake is a perfect fit for her.

She enjoys being with her family, camping, lake activities, exploring small towns and E-bike adventures along with going to craft shows and resale shops are also fun for me.  Sue enjoys staying up on current health related holistic medicine and practices. 

Maintenance Director

Rod Mahnke

Rodney has his builders license and is retired from GM Delphi/AC as a Journeymen Carpenter. Since retirement, he has worked with Senior Care as a Director of Maintenance for the last 10 years, which he very much enjoys. His 30 years of experience in maintenance and carpentry are complemented by a heartfelt commitment to creating safe and comfortable environments for senior residents. When he isn’t working, he spends his time assisting his son, with his lawn care business. He also enjoys vegetable and flower gardening with his wife, Angela. They have three children and a son-in-law that Rodney loves spending time with.

Rod Mahnke

 In the Great Lakes Bay Region, several opportunities are available to lifelong learners. They range from enrolling in some of the 200 classes of Saginaw Valley State University’s Osher Life Long Learning Institute (OLLI), to participating in the Saginaw and Midland chapters of People to People, an organization founded in 1956 by President Dwight D. Eisenhower to promote international understanding and friendship through educational, cultural and humanitarian activities.

Lifelong learning can be a wonderful way to stimulate intellectual capabilities. Research on Alzheimer’s has shown that a brain-healthy lifestyle may prevent Alzheimer’s symptoms and slow down, or even reverse, deterioration. is a great website that enables individuals to improve brain health and performance through various exercises. Lumosity founders have worked with researchers from several universities, including Stanford and Johns Hopkins, to create games and exercises that improve core cognitive abilities and enable users to remember more, think faster, and perform better.

Another universal wellness concept is helping our fellow human beings. As the Dalai Lama said, “If you want others to be happy, practice compassion. If you want to be happy, practice compassion.” A simple act of kindness not only connects us with a fellow human being, but also has a multiplier effect that improves our lives and the lives of those around us. So let’s engage in at least one act of impromptu kindness today, and make it a habit to do so each day.

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450 S. Williams Lake Road
White Lake, MI 48386
Mon-Sun 9am-6pm

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