Shannon Snapp

As Executive Director, my love for this line of service goes as far back as I can remember, always trying to be there for those in need. My passion in life is helping others. I am passionate about a vibrant and welcoming community for all residents and staff at New Hope White Lake. I believe that every resident deserves to live with dignity, respect, and purpose. I am passionate about a community where residents thrive, and families feel confident in the care their loved ones receive. I bring a wealth of knowledge in areas such as resident care, staff development, and regulatory compliance. I’m dedicated to fostering a culture of compassion, empathy, integrity and respect where residents feel safe, valued, and supported. I continue to lead the team at New Hope White Lake, providing exceptional care and enriching the lives of residents.

My leadership is rooted in a commitment to resident-centered care and a deep understanding of the needs of my residents. My leadership style emphasizes collaboration, innovation, and a commitment to resident well-being. I’m excited to continue building upon this strong foundation and providing exceptional care to the residents of New Hope White Lake. I’m very grateful to lead and serve our residents and staff. I always lead with my heart.

Katrina Haines

My name is Katrina Hines, I started at New Hope White Lake in September 2024 as the Front Desk Coordinator. I have been married to my best friend Brian Hines since January 18, 2020. Together we have five children. Callie 24, Alex 16, Danny 15, Hailey 12, and Susan 11. We reside in Holly, Michigan. In 2018, I obtained my Bachelor ‘s Degree in Healthcare Administration. For fourteen years I worked in the banking industry before transitioning into the healthcare field.

I have worked as a Placement Coordinator for the Nursing Department at the University of Michigan – Flint. I have worked as the Case Manager at a skilled nursing facility in Waterford, MI. After all that, I found my forever job at New Hope White Lake as the Business Office Manager. I am so grateful for the opportunities I have been given at New Hope White Lake. I strive every day to put a smile on our residents, families, friends & co-workers faces. Hoping to be that shining light for someone who may need it. When I am not at work, I enjoy spending time with my husband, parents, children, sister, nephews and my niece. They are my world. I also love to go to Antique shops!